Corporate Executive Board The Corporate Executive Board of EXIN oversees the independence of EXIN in the development and provision of examinations. EXIN Institute is the official name of the umbrella organization of EXIN. A minimum of five and maximum of seven independent, external ICT professionals sit on the Corporate Executive Board. They are not in any way involved with the development or provision of EXIN examinations.
Supervisory Board The Supervisory Board oversees EXIN’s finances. Three independent professionals from the corporate sector sit on this board. Their task includes assessment and approval of EXIN’s business plan as well as big investments. Management reports on these issues to the Supervisory Board.
Advisory Board The Advisory Board advises EXIN on topics which are introduced by Management. Eight independent, external IT professionals of high caliber sit on the Advisory Board, including CIOs of major companies, as well as experts in particular competencies. Maintaining direct contact with members of the Advisory Board ensures EXIN remains connected to business and IT practice at all levels.
CIO-platform EXIN exams are developed around specific competencies which IT professionals are expected to be able to put into practice. But of course EXIN does not make these competencies up; employers and actual practice guide us in the process of selecting competencies around which exams must be developed. In light of this, EXIN set up a CIO platform where CIOs from the corporate sector sit in. They are able to provide EXIN with actual insights into competencies associated with real-life IT jobs.
300 external experts In order to guarantee the quality and practical relevance of EXIN exams, more then 300 external experts from all over the world continuously assist us in our efforts, through a specially established EXIN Professionals Group (EPG). Each member of this group has been subject to stringent quality assessments by EXIN. They may be members of professional organizations, developing bodies, exam developers, reviewers, translators, auditors or examiners. Regular workshops ensure that examiners stick to the EXIN exam rules. The final responsibility for the quality of the exams remains with EXIN.
Producing and evaluating exam questions EXIN has set up specific working groups for every exam, responsible for the development of the exams. Each working group consists of an EXIN coordinator and members of the EXIN Professionals Group. The coordinator places an order for concept questions with an external exam developer based on the exam requirements compiled from consultations with external experts and existing practice in the IT sector. Following this, the coordinator exam development will make an educational assessment of the exam questions. Seeing our exams are available in over 10 languages nowadays, the exam is assessed on correct language use by a reviewer. Based on his or her comments, the exam developer will adjust the exam questions where necessary. The coordinator then puts together a concept exam.
Pilot testing The final exam version is subject to a pilot, in the form of a realistic exam simulation with an actual group of exam candidates. After an exam results analysis the coordinator may ask the exam developer to adjust the exam questions where necessary.
After the pilot phase EXIN has set up a professional body to safeguard the quality of all exams which have passed the testing phase and are in actual use. Generally such a body consists of four people: an EXIN coordinator and three external experts. All exam results are analyzed and evaluated annually. You can view the annual pass rates per exam on our website.
Procedural complaints Customer satisfaction is at the core of all our activity. It is important to EXIN to be able to address complaints and solve issues to the satisfaction of everyone involved. That too is part of the quality of EXIN. As a result of this policy EXIN receives few complaints, especially when considering we handle tens of thousands of exams every year worldwide. Even with the steady rise in the number of exams taken in recent years, the number of complaints has remained the same. Exam candidates can contact one of our local Service Desks or our International Service Desk at +31 30 234 48 25 with procedural complaints. EXIN strives to respond to all queries and complaints within two weeks.
Board of Appeal Two examiners will independent from each other mark written open-question-exams. Should disagreement arise with the final exam result, exam candidates may submit an objection to the Board of Appeal. This board meets four or five times a year. Two external experts will assess independently from each other the answers in question again and submit these reassessments together with an advice to the Board of Appeal. Based on the original and new assessments the Board of Appeal makes a binding decision for EXIN. For more information on how this procedure works, contact our International Service Desk +31 30 234 48 25.
EXIN accreditation is intended to safeguard and guarantee the quality of training providers.
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